Small Parcel & Carrier Strategy Insights

Practitioner analysis of parcel carrier pricing, contract structure, and the market dynamics shaping how shippers are billed. Written from four decades inside carrier and shipper operations.

Carrier Strategy & Cost-to-Serve Analysis

5 pieces
Contract Structure July 27, 2026

Nobody Raised Your Rates. Your Concessions Just Expired.

Your parcel spend climbed this quarter. Your rate card did not change. Both of those are true at the same time, and the reason is sitting in your pricing agreement.

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Carrier Strategy July 21, 2026

Amazon Shipping Is Cheaper. That's the Easy Part.

Amazon Shipping is quietly undercutting FedEx, UPS, and even the Postal Service. The rate is real. The harder question is what you trade for it, and almost nobody is costing that out.

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Cost to Serve July 16, 2026

The Expectation Gap Is Hidden Margin

Businesses keep spending money where their customers are not, and skipping the places their customers already are. The gap between the two is where margin quietly lives, and most companies never see it.

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Cross-Border July 14, 2026

Cross-Border: The Growth Everyone Claims and Few Capture

Ask shoppers why they do not buy internationally. Then ask businesses why they do not sell internationally. You get almost the same list.

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Delivery & Returns July 9, 2026

The Delivery Trust Gap: Why Seven in Ten Shoppers Walk

A bad delivery is not a logistics problem. It is a lost customer, and often the lifetime of purchases that customer would have made.

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Peak Season Surcharge Strategy

4 pieces View the full playbook →
Part 1 of 4 June 29, 2026

The One Surcharge Your Contract Can't Touch

Peak season pricing lands in a matter of weeks. The per-package number will get all the attention, and it is the least important part of the announcement.

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Part 2 of 4 July 6, 2026

Your Contract Can't Touch Peak. Your Operation Can.

A few days ago I made the case that the peak surcharge is the one increase your contract was never built to stop. It sits outside your negotiated discounts, it scales against your own volume, and the agreement makes it...

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Part 3 of 4 July 7, 2026

Operating Days by Year: The 2026 Peak Calendar

![Chart: Operating Days by Year, weekdays from Black Friday to Christmas Eve. Data for 2016 through 2026 with values 20, 20, 22, 18, 20, 22, 22, 22, 18, 19, 20. 2026 highlighted at 20 days. Ten-year average line at 20.2...

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Part 4 of 4 July 22, 2026

Peak Is Closer Than You Think. Are You Ready?

It is still summer, and peak feels like someone else's problem. It is not. The freight starts building in weeks, and this year, more of the people who will run it are doing it for the first time.

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Fuel Surcharge Structure & Economics

2 pieces
Part 1 of 2 June 16, 2026

Diesel Is Falling. Your Fuel Surcharge Won't.

Diesel is finally coming down. If you ship parcel, do not expect your fuel surcharge to follow it down, at least not at anything close to the speed it climbed. The national on-highway diesel average that the carrier...

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Part 2 of 2 June 22, 2026

Two Carriers, One Fuel Market, Very Different Math

In Part 1, I described the ratchet built into every ground fuel surcharge table: it climbs in small, fast steps when diesel rises, and gives ground in much larger, slower steps when diesel falls. Up fast, down slow, by...

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Last-Mile Delivery Economics

2 pieces
Part 1 of 2 May 22, 2026

The Last-Mile Math Problem That Density Can't Solve

UniUni is reportedly in talks to go public on the Toronto Stock Exchange through a roughly $1 billion SPAC. Revenue grew from $113M in 2023 to $683M in 2025, with guidance for $1.5B in 2027 and $125M in pre-tax profit....

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Part 2 of 2 June 1, 2026

The Last-Mile Answer That Doesn't Require Solving the Math

A couple weeks ago I wrote that the last mile has a structural floor of roughly two minutes per stop that density cannot compress, leaving challenger carriers chasing public-market margin with three levers: raise rates,...

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FedEx Spin-Off & Parcel Pricing Impact

2 pieces
Part 1 of 2 June 9, 2026

Why Your FedEx Bill Climbs Even When Your Rates Don't

On June 1, FedEx took the same structural step UPS took when it sold UPS Freight to TForce in 2021. It anchored the public company to parcel.

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Part 2 of 2 June 15, 2026

The Hidden Trap in Your 2025 FedEx Contract

If you signed a FedEx Transportation Services Agreement in late 2024 or in 2025, the contract is doing something right now that nobody told you about.

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